What approach should a CNA take when assisting a disoriented patient?

When assisting a disoriented patient, using simple words and offering reassurance is essential for effective communication and care. Disoriented patients may have difficulty understanding complex language or medical jargon, which can increase their confusion and anxiety. By simplifying the language, a CNA can help the patient grasp essential information more easily.

Offering reassurance is equally important, as it helps to create a calming environment. Disorientation can be distressing, and providing emotional support can alleviate fear or anxiety the patient may be experiencing. This approach fosters trust and encourages the patient to engage more positively with the caregiver.

In contrast, complex medical terminology can overwhelm or confuse the patient further, and speaking in a firm tone might intimidate them, making them more anxious. Ignoring the patient would not only fail to address their needs but could also exacerbate feelings of isolation and worry. Therefore, using simple words and reassurance is vital in promoting understanding and safety for a disoriented patient.