North Carolina CNA Written Practice Exam

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Which behavior is critical for establishing trust with residents?

Being judgmental

Listening actively

Listening actively is critical for establishing trust with residents because it demonstrates that you value their thoughts and feelings. By actively engaging in conversations, you show that you are present and attentive to their needs, which fosters a sense of safety and respect. This behavior encourages residents to open up, share their concerns, and feel more comfortable in their environment.

While maintaining professionalism is important, it needs to be balanced with a personal touch to avoid emotional distance. Being overly friendly can also blur the lines of professionalism, making it harder to maintain an appropriate caregiver-resident relationship. Being judgmental undermines trust completely, as it can make residents feel criticized or belittled, leading to a negative impact on their emotional well-being.

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Maintaining strict professionalism

Being overly friendly

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